Repair of these assistance will receive support from Apple only for iPhones that are no longer under warranty.
Apple has announced that, starting today (29), it will start offering parts, training and other types of support for independent technical assistance, with the aim of making the service very similar to what it already offers in its authorized service network. .
Cupertino, California – Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair companies – large or small – with the same genuine parts, tools, training, repair manuals and diagnostics as their AASPs (Apple Authorized Service Providers). The program is being launched in the USA with plans to expand to other countries.
“To better serve our customers’ needs, we are making it easier for independent providers across the U.S. to use the same resources as our network of Apple authorized service providers,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, the customer must be confident that the repair is done correctly. We believe that the safest and most reliable repair is carried out by a trained technician, using genuine parts that have been properly designed and rigorously tested. ”
The new independent repairer program complements Apple’s continued investment in its growing global network of more than 5,000 AASPs that lead the industry for customer satisfaction and help millions of people with under- and out-of-warranty services for all Apple products.
There is no cost to participate in Apple’s independent repair program. To qualify for the new program, companies need to have an Apple-certified technician who can perform repairs. The certification process is simple and free. To learn more and apply, visit support.apple.com/irp-program. Qualified repair companies will receive original Apple parts, tools, training, manuals and diagnostics for the same cost as AASPs.
Last year, Apple launched a successful pilot with 20 independent repair companies in North America, Europe and Asia, which currently offer genuine parts for repairs. Today’s announcement follows Apple’s recent major expansion of its authorized service network across all Best Buy stores in the U.S., tripling the number of AASP locations in the U.S. compared to three years ago.