If your office does not already use a VoIP service to make and receive phone calls, this will likely be the case soon, as Microsoft laid out its vision for the future of calls with Microsoft Teams Phone.
Even if Microsoft teams has seen mass adoption as a video conference services and online collaboration tool, Microsoft Teams Phone is currently used by nearly 80 million users in more than 180 countries to make calls richer and more collaborative.
For those who aren’t familiar, every call made today is powered by two technologies: the Public Switched Telephone Network (PSTN) which has enabled voice calls since the late 1800s, and Voice over Internet Protocol (VoIP) which routes calls through an Internet connection. Although PSTN calls are still prevalent, VoIP calls are quickly adopted by businesses around the world.
As businesses embrace hybrid work models with some employees in the office and others work from homeMicrosoft believes that calls between organizations will increasingly be over VoIP because of its added security and flexibility. For this reason, the company announced several new features of Teams Phone to help support the future of work.
Integrate the call into the workflow
As part of its latest round of Teams Phone updates, Microsoft wants to integrate calls into the workflow instead of being a siled experience.
The first of the software giant’s new Teams Phone capabilities will allow users to seamlessly transfer calls between devices. Say you take a call on your portable and want to transfer it to your business smartphone, you will soon be able to do this by opening the Microsoft Teams app on the device you want to transfer the call to and tapping to move the call.
Unwanted calls can disrupt workflow, which is why Microsoft has added spam identification features to Teams Phone that use industry advanced techniques to identify likely spam calls. At the same time, Teams digitally certifies outgoing calls to prevent them from being rejected by external recipients.
Teams Phone users will also be able to take calls in their cars like Apple CarPlay Teams support is now available to everyone. Users will even be able to join calls and meetings using their vehicle’s in-built controls or hands-free using Siri. Taking notes during a call can also be difficult when you’re on the go, which is why Teams Phone will allow users to record and capture individual call transcripts by the end of 2021.
Users interested in learning more about Microsoft’s plans for the future of calls should check out this blog post it also explains in detail how organizations can connect their existing telephony using Microsoft Teams.